Agent Workstations

Power Direct’s state-of-the-art agent workstation software allows us to quickly program and implement new outbound and inbound dialing campaigns. Its features include:

• Predictive Dialers
• Rapid script development
• Real-time script changes
• Windows-based for ultimate user friendliness
• Data validation and capture
• Call history
• Digital call recording
• Conferencing capabilities
• Warm transfer capabilities
• TPV (third party verification) capabilities
• Broadcast Voice
• Internet access for all agents (access is restricted to campaign specific sites)
• 100% Pentium workstations with upgrade to Pentium IV in progress