call center inbound services, inbound call center, inbound telemarketing

... inbound call center, inbound telemarketing
Call Center Inbound Services

Power Direct’s call center inbound services have set the standard in the industry. Our TSR’s (Telemarketing Sales Representatives) are highly trained, highly motivated individuals who represent our clients with a positive, professional attitude. Our independent Quality Assurance Department reinforces that commitment to quality is never compromised.

Power Direct has always been on the cutting edge of technology in the industry. The telemarketing technology in our inbound call center includes fully automated universal stations with predictive and preemptive dialers. With the latest release of our inbound call center software, we have the ability to provide full Automatic Call Distribution (ACD) to evenly distribute calls to our agents. Using the Dialed Number Identification Service (DNIS) the system can offer 'screen pops' and 'intelligent call routing'. ACD reporting is included with the system. The dialer provides an unlimited number of "Skills-Based" ACD groups and allows for up to 5 "overflow" groups per ACD group. Additionally, the "skills" follow the agent and are not tied to a specific station.

Our Multi-Campaign Inbound telemarketing functionality is capable of handling an unlimited number of DNIS, while capturing Automatic Number Identification (ANI). Clients also have the capability of designing a series of inbound Interactive Voice Response (IVR) campaigns. Post-call processing activities allow the client to print orders, update external databases or send data to external applications.

Our facility is designed for optimum acoustics and crystal clear reception.

Call center inbound services include but are not limited to:

Relationship Management & Development

Order Acceptance & Processing

Customer Care & Service

Technical Support

Interested in telemarketing?

Whether you are looking for sales lead generation or telemarketing services, Power Direct is able to meet all your needs. Our direct marketing capabilities include call center inbound services, outbound telemarketing, lead generation and much more. Power Direct's call centers feature the latest technology for optimal sales leads and telemarketing lead generation.